01
Tell us what happened
Share the type of transaction, an approximate amount and a short summary. This gives the review a clear starting point.
Online fraud & financial dispute support
Lost money online?
Let’s find your
next step.
Make sense of what happened. Bring the facts together and explore your options after an online scam or financial dispute.
Evidence-first reviewClear informationNo guaranteed outcomes
01 /
Tell us your situation
A short intake, at your own pace.
02 /
Build a clearer picture
Organize the facts and useful records.
03 /
Understand your options
Consider practical routes for further review.
Start with your situation
Let’s look at your case.
Five short steps to help us understand what happened and how to contact you.
Your case inquiry
Share only the basics. Never submit passwords, seed phrases or security codes.
A clear way forward
From a confusing situation
to a structured case.
The approach combines careful intake, organized records and a practical look at the options available to you.
02
Bring the records together
Relevant receipts, transaction IDs, emails and messages help establish a factual timeline.
03
Understand the details
A structured review helps identify missing information and questions that need further attention.
04
Explore your next steps
Depending on the facts, options may involve a bank, platform, authority or qualified professional adviser.
What we review
Different situations.
The same need for clarity.
The payment method, platform and records matter. These are the kinds of situations a structured case review can help you organize.
01
Crypto & digital assets
Wallet addresses, transaction hashes and exchange records, brought together into a readable payment trail.
02
Broker & trading disputes
Withdrawal issues, account histories and platform correspondence organized around the dispute.
03
Bank & card payments
Transfer records, card payments and communications with banks or payment providers.
04
Investment disputes
Agreements, invoices and payment records to help clarify what was represented and what happened.
05
Romance & impersonation
A factual timeline of communications and payments involving a false identity or fabricated relationship.
06
Online shopping & phishing
Order details, misleading messages and transaction records relating to a fake store or online fraud.
YOUR CASE, ORGANIZED
Small details.
A clearer picture.
- Payment recordsReceipts, transfers and transaction IDs
- Relevant communicationMessages, emails and instructions
- Platform informationAccount details and withdrawal history
- A factual timelineWhat happened, in the right order
STRUCTURED CASE REVIEWFACTS FIRST
Share records. Keep credentials private.
Our approach
Careful with the details.
Clear about the limits.
When the situation is stressful, the next step should be easier to understand. That starts with an objective view of the facts.
Evidence before assumptions
The review starts with available records and what they actually show.
Plain language, practical context
Understand the information needed and the channels that may be relevant.
Realistic expectations
No promise of a refund, a reversal or a particular legal or financial result.
Common questions
A little clarity
before you start.
What to expect from the initial inquiry and how to prepare.
Discuss your situationCan you guarantee that I will get my money back?
No. Recovery, refunds and transaction reversals cannot be guaranteed. The available options depend on the evidence, payment method, institutions involved and applicable rules.
What should I have ready?
Keep transaction receipts, payment references, wallet addresses or transaction IDs, account statements and relevant messages. You do not need to upload documents to complete this initial form.
What happens after I submit the form?
Your inquiry is sent for review using the existing intake service. A team member can use the contact details and preferences you provide to discuss your situation and clarify whether further review is appropriate.
Is this a law firm or a government service?
BackMyMoney provides independent case-review and information support. This website is not a bank, law firm, regulator or government authority. Where professional legal advice is needed, consult a qualified adviser.
Is submitting the form a paid commitment?
Submitting this initial inquiry does not by itself enter you into a paid service agreement. Any proposed services, fees and terms should be explained before you decide whether to proceed.
Should I share my wallet password or security codes?
No. Do not send passwords, seed phrases, private keys, one-time security codes or full card details. Only share the basic facts needed to explain the situation.